Privacy Policy
Your privacy is important to us. Last updated: September 8, 2025
Our Commitment to Your Privacy
At NammaStays, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using NammaStays, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal information: Name, email address, phone number, and profile details
Booking information: Travel dates, destinations, preferences, and payment details
Usage data: How you interact with our website and mobile application
Device information: IP address, browser type, operating system, and device identifiers
Location data: With your permission, we may collect location information
2. How We Use Your Information
Process and manage your bookings and reservations
Provide customer support and respond to your inquiries
Send you booking confirmations, updates, and important notices
Improve our services and personalize your experience
Comply with legal obligations and prevent fraudulent activities
Send marketing communications (with your consent)
3. Information Sharing
Property owners: We share necessary booking details to facilitate your stay
Service providers: Payment processors, SMS/email services, and support tools
Legal requirements: When required by law or to protect our rights
Business transfers: In case of merger, acquisition, or sale of assets
We never sell your personal information to third parties for marketing purposes
4. Data Security
We use industry-standard encryption to protect your data in transit and at rest
Regular security audits and penetration testing
Secure payment processing through certified PCI-DSS compliant providers
Employee access to personal data is strictly limited and monitored
We maintain incident response procedures for potential data breaches
5. Your Rights and Choices
Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and personal data
Portability: Receive your data in a structured, machine-readable format
Marketing opt-out: Unsubscribe from marketing communications at any time
Cookie preferences: Control cookie settings through your browser
Data Types and Retention
| Data Type | Purpose | Retention Period |
|---|---|---|
Account Information Name, email, phone number, profile picture | Account management and communication | Until account deletion |
Booking Data Reservation details, preferences, guest information | Service delivery and customer support | 7 years for legal compliance |
Payment Information Credit card details, billing address, transaction history | Payment processing and fraud prevention | As required by payment processors |
Usage Analytics Website interactions, search history, device information | Service improvement and personalization | 24 months or until opt-out |
International Users
If you are accessing our services from outside India, please note that your information may be transferred to, stored, and processed in India where our servers are located.
We ensure appropriate safeguards are in place for international data transfers.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected such information, we will take steps to delete it.
Privacy Questions?
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
📧 Email: privacy@nammastays.com
📞 Phone: +91 9876543210
📍 Address: Electronic City, Bangalore, Karnataka 560100
🕐 Response time: Within 30 days of your request
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.